1. What Information We Collect
1.1 The types of information that we collect falls under two general categories: personally identifiable information (PII) and non-personally identifiable information (non-PII). PII consists of any information which can be used to specifically identify you as an individual, whereas non-PII consists of aggregate information or any information that does not reveal your identity. The following sections describe how your PII and non-PII are collected by us, and how we use such information.
2. Why We Collect your Information
2.1 We collect Personal Information in order to:
(a) verify your identity;
(b) enable your use of the website and related services;
(c) identify your preferences and show you content that is more relevant to you;
(d) open and manage an account;
(e) ensure you receive a high standard of service;
(f) meet regulatory requirements; and
(g) any other legal reasons as applied to your use of the website and related services.
3. How We Collect and Use Information
3.1. Log Files. Any time you visit any of our websites, our servers automatically gather information from your browser (such as your IP addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks) to analyze trends, administer the site, prevent fraud, track visitor movement in the aggregate, and gather broad demographic information. For example, we may log your IP address for system administration purposes. IP addresses are logged to track a user’s session. This gives us an idea of which parts of our site users are visiting. We do not share the log files externally.
3.3. Web Beacons. “Web beacons” (also known as “clear gifs” and “pixel tags”) are small transparent graphic images that are often used in conjunction with cookies in order to further personalize our website for our users and to collect a limited set of information about our visitors. We may also use web beacons in email communications in order to understand the behavior of our customers. We do not link the web beacons to any PII.
3.4. Information About You. When you register or subscribe to any of our services, or complete any online forms through the website, we collect a wide variety of information about you. Any information provided by yourself in any forms, questionnaires, food diaries, or record sheets will be strictly confidential and only shared with the specific health provider and client concerned. For content on your public profile, we may display your information to other community members and visitors. You may choose to provide us with your photo(s) or video(s) and by providing us such content, you agree that we may make them available to users of HolisticNutritionHub.ca services. Except as otherwise stated in this privacy statement, we do not disclose your PII to other users of our services.
3.5. Purchase Information. To process purchases, we may require your name, address, phone number, email address and credit card information. Such information is used primarily to process your order or as otherwise described herein.
3.6. E-mails and Telephone Calls. We require an e-mail address from you when you register for our services. We use your e-mail for both transactional and promotional (e.g., newsletters, new product offerings, special discounts, event notifications, special third-party offers) purposes. E-mail messages we send you may contain code that enables our database to track your usage of the e-mails, including whether the e-mail was opened and what links (if any) were clicked. We may also contact you by telephone or text message (including to any wireless number you may provide to us) solely in connection with Holistic Nutrition Hub’s services. If you would rather not receive telephone calls or text messages from us, you may change or delete your number from your account profile page(s), or ask to be removed from our contact list if you receive a call or text message from us. We fully comply with the requirements of the Canada’s Anti-Spam Legislation (CASL).
3.7. Demographic Data. Demographic data is also collected at our site. We use this data to tailor our visitors’ experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences. Some of this information may be shared with advertisers on a non-personally identifiable basis.
3.8. Online Survey Data. We may periodically conduct voluntary member surveys. We encourage our members to participate in such surveys because they provide us with important information regarding the improvement of our services. You may also volunteer for certain surveys that we may offer to our users, and any additional rules regarding the conduct of such surveys will be disclosed to you prior to your participation. We do not link the survey responses to any PII, and all responses are anonymous.
3.9. Use for Research. In addition to the uses outlined above, by using our site, you agree to allow us to anonymously use the information from you and your experiences to continue our research into successful exercise programming. This research, conducted by nutrition professionals and healthcare research scientists, may be published in academic journals. However, all of your responses will be kept anonymous, and no PII will be published.
4. USE, DISCLOSURE AND CONSENT
4.2 Except as specified below, we will obtain your express or implied consent to collect, use or disclose your information. You can provide consent orally, in writing, electronically or through an authorized representative.
4.3 You provide us with implied consent where our purpose for collecting, using or disclosing your information would be considered obvious or reasonable in the circumstances, for example to complete a transaction or verify your credit card.
4.4 We will not sell your information to other parties without your explicit or implied consent. We retain your information for the time necessary to fulfill the identified purposes or a legal or business purpose.
5. Disclosure of Your Information to Third Parties
5.1 Disclosure By Law. You acknowledge and agree that we may disclose information you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to (1) comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); (2) protect or defend Holistic Nutrition Hub’s, or a third party’s, rights or property; or (3) protect someone’s health or safety; or (4) collect a debt or protect Holistic Nutrition Hub or another from fraud..
5.2 Disclosure to Trusted Third Parties By Us. We may share your non-PII with third parties, but not in a manner that would reveal your identity. We may share your PII, sometimes in conjunction with your non-PII, with service providers that may be associated with us to perform functions on our behalf. For example, outsourced customer care agents or technology assistants may need access to your information to perform services for you. Your information will be treated as private and confidential by such service providers and not used for any other purpose than we authorize.
5.3 Information Transferred as a Result of Sale of Business. As we develop our business, we may buy or sell assets and, depending on the transaction, your PII may be one of the transferred assets. In the event that we are acquired by another company, your PII may be part of the assets transferred to the acquiring party. If this occurs, you will be notified if there are any material changes to the way your PII is collected or used.
6.1 We are committed to ensuring the security of your information and may use passwords, encryption, firewalls, restricted employee access or other methods, in our discretion. We will use appropriate security measures when destroying your information such as shredding documents or deleting electronically stored information, in our discretion.
6.2 While we strive to use commercially acceptable means to protect your personal information, you acknowledge and agree that no method of transmission over the Internet, or method of electronic storage is 100% secure. We make no guarantee as to the absolute security of your information.
7. Links to Other Sites
8. Acceptance of Privacy Statement
8.1 Your use of our website(s), including any dispute concerning privacy, is subject to this privacy statement and the applicable Terms and Conditions of Service. BY USING OUR WEBSITE, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY STATEMENT AND THE APPLICABLE TERMS AND CONDITIONS OF SERVICE.
9. CONTACT US
10. Revision Date
10.1 This Agreement was last revised on March 26, 2018.